Refund Policy

At Get IPTV Free Trial, we want to ensure you are 100% happy with your purchase. We strongly encourage you to use our IPTV free trial before committing to a paid subscription so that you can verify our service works well on your devices and internet connection.

1. Eligibility for a Refund

We stand behind our service and offer a 7-day money-back guarantee under the following conditions:

• You have experienced severe technical issues that our support team was unable to resolve after troubleshooting.
• You request the refund within 7 days of your initial purchase.
• Your account has not violated our Terms of Service (e.g., no restreaming, no account sharing).

If your issue is related to your personal internet connection, ISP blocking, or incompatible hardware, you will not be eligible for a refund. This is why we provide a free trial.

2. Non-Refundable Cases

We cannot issue refunds for the following situations:

• You forgot to cancel your subscription before renewal.
• You changed your mind after the 7-day period has passed.
• Temporary buffering or freezing issues (as these are common in IPTV due to varying global internet speeds and ISP routing).
• Missing a specific channel or VOD. (Our content library is dynamic and subject to updates).

3. Requesting a Refund

To request a refund, please contact our support team at [email protected]. You must include your order number and a detailed explanation of the issue you are experiencing.

Our team will first attempt to assist you in resolving the technical issue. If we cannot resolve it within a reasonable timeframe, we will process your refund.

4. Refund Processing Time

Once a refund is approved and processed on our end, it may take anywhere from 3 to 10 business days for the funds to appear back on your credit card or bank account, depending on your financial institution.

5. Cancellations

You can cancel your subscription at any time. When you cancel, you will continue to have access to Get IPTV Free Trial services until the end of your current billing period. Cancelling a subscription does not automatically generate a refund for the remaining time.